With 4PS Mobile, a digital application for field service staff is available so that your field engineer can work anywhere at any time. The benefits for you:
Thousands of field engineers in the Netherlands work with the 4PS mobile worksheet and it is gaining more and more popularity in the UK. They enter their data only once, which reduces the chance of errors. It is also time-saving and cost-effective. As the customer gives approval immediately, the activities are paid sooner, which has a positive effect on your liquidity position. 4PS Mobile contributes to employee and customer satisfaction.
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Speaking about Good Tools
When you equip your field engineers with the mobile field service application 4PS Mobile, you ensure efficient collaboration with colleagues at the office.
Of course, the customer can log the issue by phone or e-mail, but using the 4PS Service Portal or the 4PS Service Reports App is a much easier way. This will provide direct insight into the call status and the field engineer's expected arrival time.
The Right Deployment
A field engineer is found for the job, possibly on the basis of availability, but it is even better to focus on their knowledge and capacity. With the 4PS Graphic Planning Tool, you can see which field engineer is specialised in which field, where the field engineers are, and on whose route the job is.
Your field engineer receives the data from 4PS Construct on their tablet and knows exactly what is expected from them. If the job has been completed satisfactorily, they will receive the customer’s signature, which is transferred to the back office immediately. This means that invoicing can take place on the same day.
It often takes a long time before the administration of a job is taken care of. With 4PS however this is a thing of the past, since the data entered is immediately available in 4PS Construct. The actual hours and the materials used are entered, attachments can be added, and everything can be invoiced in an instant.